Cloud Essentials
Managed Microsoft 365, secured from day one.
Microsoft 365 Business Premium plus identity governance, security and backup — fully managed for 5–25 person professional service firms.
What's included
- Full Microsoft Office suiteWord, Excel, Outlook, Teams, OneDrive and SharePoint on every seat via Microsoft 365 Business Premium.
- Identity protection (Entra ID P1)Mandatory multi-factor sign-in and enforced conditional access, including blocking sign-ins from outside approved countries.
- Microsoft Defender for BusinessManaged endpoint protection and threat detection on your company devices.
- Daily automated backupExchange email, OneDrive and SharePoint backed up daily, with one-click restore.
- Managed tenant administrationOnboarding and offboarding, roles, license optimization and business-hours remote helpdesk.
Support hours
100% remote support, Monday–Friday, 8 AM–6 PM Eastern.
Response times
1 hour for critical issues (whole company or email down); 4 hours for standard requests.
Not included
No onsite or hardware work (printers, cabling, repairs) — hardware is replaced or referred to warranty.