Support · Status
System status
Live status for Jackie Poole services and the upstream vendors we rely on.
Avg first response: under 1 business hour Need help now? 301-798-9108
All systems operational
Updated continuously · Last check just now
Our services
- Website & StorefrontOperational
- Customer PortalOperational
- TicketingOperational
- Remote Support AgentOperational
- Phone LineOperational
Vendor status
Vendor pages open in a new tab. Your services may be affected by upstream incidents.
Recent incidents
- May 18, 2026Resolved — brief email delivery delay (Microsoft 365)
Upstream M365 incident caused 7-minute inbound delay for some tenants. No data loss.
- Apr 30, 2026Resolved — portal sign-in slowness
Database connection pool tuned; portal sign-in restored to normal.
- Apr 12, 2026Resolved — DNS propagation lag (GoDaddy)
Vendor DNS lag on new domain registrations; cleared within 90 minutes.
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