Support · Remote
Remote support session
Pick the option your technician asked for. If you're not sure, call us first.
Sessions require your on-screen approval Avg first response: under 1 business hour
One-time QuickSupport
No install required. Your technician will give you a session code.
How it works
- Call us so we can confirm who you are.
- Download the agent or enter the session code above.
- Approve the connection on your screen.
- We'll stay on the line while we work.
Safety
Only run our downloads after speaking with us. We will never ask for your password or for gift cards. Sessions are end-to-end encrypted and require your approval to start.
Hours: Mon–Fri 8am–6pm ET. After-hours support for managed clients.