Jackie Poole
Managed IT & Support

Local IT support, done right.

Domains, email, and websites — plus hands-on managed IT for your devices, networks, and security. Serving small businesses across Maryland, Virginia, and Washington, DC.

Get IT Support — 301-798-9108 Schedule Consult Start a Ticket

Serving the DMV · Mon–Fri 8am–6pm · After-hours emergency line available

We manage with
EDR & antivirus Patch management (RMM) Cloud & SaaS backup Email security & MFA Password manager DNS & web filtering
Trusted partners:Microsoft 365 PartnerGoDaddy Pro ResellerEDR / AntivirusSaaS BackupSSL by Sectigo
Most popular

Managed Workstations

From $59/device/mo

Patching, EDR, backups, and remote helpdesk so your team stays productive.

  • Patching
  • EDR
  • Backups
  • Remote helpdesk
  • Onboarding/offboarding
View plans →
From $59/device/mo · reply within 1 business hour

Networks & Wi-Fi

From $249/site

Firewalls, VLANs, guest Wi-Fi, and monitoring with optional onsite setup.

  • Business-grade firewall
  • Segmented VLANs
  • Guest Wi-Fi
  • 24/7 monitoring
Schedule site survey →
Free 30-min walkthrough · onsite within the DMV

Microsoft 365 / Google Workspace

From $12/user/mo

Licensing, migration, MFA rollout, SaaS backups, and compliance setup.

  • Mailbox migration
  • MFA & conditional access
  • SaaS backup
  • User onboarding
Migrate email →
Fixed-fee migration · zero-downtime cutover

Security & Compliance

From $19/user/mo

MFA, password managers, dark-web monitoring, and audit preparation.

  • MFA everywhere
  • Password manager rollout
  • Dark-web scans
  • Audit prep
Start security scan →
Free dark-web scan · results in 24 hours

Websites & Care Plans

From $49/mo

WordPress builds plus monthly care: uptime monitoring, updates, and fixes.

  • WordPress builds
  • Uptime monitoring
  • Plugin updates
  • Edits & fixes
View care plans →
From $49/mo · 30-min edits each month

Projects & On-demand

$145/hr · block-hour discounts

Wi-Fi upgrades, PC refreshes, domain/email cleanups, and one-off rescues.

  • Office moves
  • PC refresh
  • Email cleanup
  • Emergency support
Get a quote →
Quote within 1 business day
What clients say
“Moved 12 users to M365 in one afternoon — zero downtime, zero drama.”
— Dana, Accounting firm, Rockville
“Our Wi-Fi finally reaches the back office. Tickets get answered the same hour.”
— Marcus, Dental practice, Silver Spring
“Jackie sorted out our old domain mess and locked everything down with MFA.”
— Priya, Nonprofit, Bethesda
Onboarding

A simple path to managed IT

  1. 1
    Assessment
    We inventory devices, accounts, and risks — no obligation.
  2. 2
    Proposal
    A clear plan and fixed monthly price tailored to your team.
  3. 3
    Kickoff
    We deploy agents, MFA, backups and document everything.
  4. 4
    30-day check-in
    Tune alerts, train staff, and lock in long-term wins.
Service highlights

SLA you can count on

  • Business hours support — Mon–Fri 8am–6pm, with same-day response for active clients.
  • First response — Critical issues acknowledged in under 30 minutes during business hours.
  • After-hours emergency — Dedicated outage line evenings & weekends, billed at $195/hr (1-hr minimum). See policy →
  • Documented stack — RMM, EDR, SaaS backup, and password manager included on every plan.
  • Quarterly reviews — Business+ clients get a vCIO check-in to align IT with strategy.
Call Ticket Consult